Volunteers have an integral part to play in the provision of hospice palliative care services. They strengthen the work of the professional team and bring the gifts of time and compassion. Their roles are varied, but they share the common commitment to hospice and a willingness to contribute to the community in which they live.

Volunteers offer time and skills in all areas of Hospice ~ hospital in-patients, residents in care facilities and patients and families at home.

Many people, who have the choice, prefer to die at home, but this can be an overwhelming task. Trained volunteers can help. They are matched with families and come into the home to provide a companionship role.

Our Supportive Care Centre volunteers are often the first contact for a family member or caregiver looking for information and support. They are the voice at the end of the phone. They greet anyone coming to the Centre, manage the library, provide clerical assistance and support the professional and administrative staff and Care Centre services. They are an additional and much valued resource, enhancing the friendly and relaxed atmosphere of the Centre.

Screening and Training

Because volunteers spend time in patients’ and families’ homes, it is necessary that our volunteers have an application and interview process. In addition, volunteers visiting families must complete an introductory training program and have a police check approved.

In the training, the volunteers are taught the “Art of Presence” which focuses on listening without judging or giving advice, respect for personal beliefs and the need for confidentiality. The course includes: the philosophy of hospice palliative care, needs of patients and families, signs and symptoms of approaching death, support measures at the end of life, grief and loss, spirituality, self care, community resources and working with the health care team.


Volunteers help by:

Being there
Listening
Companioning
Problem solving
Recording Life Stories
Providing relief for the primary caregiver & other caring activities as requested.

NOTE – volunteers do not provide medical or personal care such dispensing medicine, changing
dressings, bathing

Upon completion of the training and orientation, volunteers are invited to attend on-going educational opportunities and monthly volunteer support meetings to increase their knowledge and skills and to keep themselves updated. Opportunities for service include:

Interested in Becoming A Trained Volunteer?

All volunteers working with patients and families either in the Outreach Program or the Supportive Care Centre Program must complete an introductory training course before beginning work. Additional volunteers are always needed and welcome.

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